In the current issue of Governance
, Robert Chaskin
reviews Do-It-Yourself Democracy
by Caroline W. Lee
. Lee’s analysis is “unsettling,” Chaskin says, showing how deliberative processes can be designed “in ways that legitimize cost cutting and retrenchment and that promote participant alignment with state or corporate requirements for austerity. Read the review
. And Scott Fritzen
reviews Smart Citizens, Smarter State
by Beth Simone Noveck
. The book “makes an impassioned plea for ‘reinventing government’ in the twenty-first century.” Fritzen says that Noveck’s analysis is “nuanced, grounded in historical analysis, practical experience in government, multiple disciplines and a close reading of democratic and institutional theory.” Read the review
April 26, 2017 at 02:02AM
Each month People, Spaces, Deliberation shares the blog post that generated the most interest and discussion. For April 2017, the featured blog post is “Strengthening governance is top-of-mind for opinion leaders in developing countries” by Jing Guo.
Capable, efficient, and accountable government institutions are essential for a country’s sustainable development. The most recent polls of opinion leaders in World Bank client countries confirmed that addressing governance is now at the top of countries’ development priorities.
The World Bank Group annually surveys nearly 10,000 influencers in 40+ countries across the globe to assess their views on development issues, including opinions about public sector governance and reform. In the past five years, the survey reached more than 35,000 opinion leaders working in government, parliament, private sector, civil society, media, and academia in more than 120 developing countries.
Data from the most recent 2016 survey indicate that public sector governance/reform (i.e., government effectiveness, public financial management, public expenditure, and fiscal system reform) is regarded as the most important development priority across 45 countries by a plurality of opinion leaders (34%), surpassing education (30%) and job creation (22%). (1)
The chart below shows that concerns over governance have grown substantially among opinion leaders since 2012.
April 26, 2017 at 01:23AM
from Jing Guo
|Customer Experience Management: CX GovernanceElectric Light & Power
In this final article in this series on customer experience management, the focus is on governance. Customer experience management is a powerful strategy that builds upon the delivery of excellent customer service. Utility executives interested in …
April 26, 2017 at 12:47AM